Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317429 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Downtown, Greenville SC, 29601

Nov 26, 2025 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (48 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Nov 26 → Feb 10, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Nov 26, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Feb 10 Assigned ▶ Running 49 49
Feb 10 → Feb 10 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 49.6d
Field Work 0.1d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.6 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Feb 10, 2026 (40 days late)
📅
49.6 days Total Age
⏱️
49.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
51.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 49.6 days stuck in "Assigned"
⏱️
Total Delay 51.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
49.6d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:30 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 50.0 business days
👷
Technician Assigned by Abby Jinerson Feb 10, 2:13 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 10, 4:36 PM
From: Assigned
To: Tech On Site
Duration in Previous: 76d 2h
⏱️
Labor Added Feb 10, 4:56 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Feb 10, 5:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 9:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254238

Bottlenecks

Assigned
Duration: 49.6 business days (threshold: 4.0 business hours)
Exceeded by 49.1 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:30 PM
Invoice #
SM-254238

Work Details (1)

Name Type Status Qty Amount Date
WL-03099670 Labor Open 1.25 $0.00 Feb 10, 4:56 PM

Details