Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317433 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 26, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Nov 26 Assigned ▶ Running 0 0
Nov 26 → Nov 26 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.1 days
Billing
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
0.3 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:36 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by Joe Evans Nov 26, 4:07 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 30m
⏱️
▶
2 2x Labor Added Nov 26, 4:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 28m
🏁
Status: Closed by Joe Evans Nov 26, 4:38 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 50.0 business days
🧾
Invoice Created Feb 11, 10:46 AM
Invoice Number: SM-247888

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 2:36 PM
Invoice #
SM-247888

Work Details (2)

Name Type Status Qty Amount Date
WL-03021197 Labor Open 0.46666666666667 $0.00 Nov 26, 4:32 PM
WL-03021198 Labor Open 0.5 $0.00 Nov 26, 4:32 PM

Details