Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317435 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (2 biz days late)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
3d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 3, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Dec 3 Assigned ▶ Running 3 3
Dec 3 → Dec 3 Entered ▶ Running 0 3
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 3
Dec 3 → Dec 3 Assigned ▶ Running 0 3
Dec 3 → Dec 3 Tech On Site ▶ Running 0 3
Coordinators 3.9d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Coordinators
3.9 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
3.5 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 AJinerson - Received notice from FSE covering this area that this needs to be reassigned to appropriate FSE covering.

🔧 Work Performed
completed pm service, checked all function, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:37 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
🆕
▶
2 Status: Entered Dec 3, 2:45 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 3, 5:51 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 5m
⏱️
▶
3 2x Labor Added Dec 3, 6:17 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 29m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 11:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 33m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 28m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 6:06 PM
Invoice Number: SM-248181

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:37 PM
Invoice #
SM-248181

Work Details (2)

Name Type Status Qty Amount Date
WL-03025519 Labor Open 0.5 $0.00 Dec 3, 6:17 PM
WL-03025520 Labor Open 1.25 $0.00 Dec 3, 6:17 PM

Details