Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317436 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (3 biz days late)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 3, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 4 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 3 Assigned ▶ Running 3 3
Dec 3 → Dec 3 Entered ▶ Running 0 3
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 3
Dec 3 → Dec 3 Assigned ▶ Running 0 3
Dec 3 → Dec 4 Tech On Site ▶ Running 1 4
Dispatch 0.0d
Coordinators 3.9d
Field Work 0.2d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
3.7 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 AJinerson - Received notice from FSE covering this area that this needs to be reassigned to appropriate FSE covering.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:38 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
🆕
▶
2 Status: Entered Dec 3, 2:43 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 3, 5:56 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 13m
⏱️
▶
2 3x Labor Added Dec 3, 7:30 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1h 38m
🏁
Status: Closed by Kevin Cogdill Dec 3, 7:37 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 11:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 30m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 15m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 6:06 PM
Invoice Number: SM-248181

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:38 PM
Invoice #
SM-248181

Work Details (3)

Name Type Status Qty Amount Date
WL-03025652 Labor Open 1.25 $0.00 Dec 3, 7:30 PM
WL-03025653 Labor Open 0.5 $0.00 Dec 3, 7:30 PM
WL-03025654 Expenses Open 1 $0.00 Dec 3, 7:30 PM

Details