Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317474 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Nov 30, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (5 biz days late)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 30 → Dec 8, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 30, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 30 → Nov 30 Created ▶ Running 0 0
Nov 30 → Nov 30 Scheduled ▶ Running 0 0
Nov 30 → Nov 30 Ready for Scheduling ▶ Running 0 0
Nov 30 → Dec 8 Scheduled ▶ Running 6 6
Dec 8 → Dec 8 Closed ▶ Running 0 6
Coordinators 5.5d
Billing 0.4d
✗ SLA Missed
Coordinators
5.5 days
Over SLA
Billing
0.4 days
Created: Nov 30, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
6.0 days Total Age
⏱️
5.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 94 days old
🚨
Primary Delay 5.5 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 0742 chg for KH; ack msg; LM w/KH; 1539 KH okay; LM w/Dee Dee re cnfm; Dee Dee cnfm; LM w/KH re times; 11/30/2025 2nd msg w/KH; 1513 KH ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 30, 3:05 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 30, 3:39 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 33m
⚠️ 5.0 business days
⏱️
▶
4 3x Labor Added Dec 7, 10:51 PM
3x Labor Added → 3x Labor Added → Labor Added → 5x Expenses Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Dec 7, 10:57 PM
3x Expenses Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 270, 40
🚗
Travel Added Dec 7, 11:03 PM
Type: Travel
Status: Open
Qty: 270
🏁
Status: Closed by Kailen Heath Dec 7, 11:15 PM
From: Scheduled
To: Closed
Duration in Previous: 7d 7h
✔️
Status: Completed by Wayne Rush Dec 8, 11:41 AM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 12h 26m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 13m
💰
▶
2 Status: Invoiced Dec 11, 5:20 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248787

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
Dec 1, 3:00 PM
Created
Nov 30, 3:05 PM
Invoice #
SM-248787

Work Details (19)

Name Type Status Qty Amount Date
WL-03029701 Labor Open 0.016666666666667 $1,350.00 Dec 7, 10:51 PM
WL-03029702 Labor Open 8 $76.00 Dec 7, 10:51 PM
WL-03029707 Labor Open 0.016666666666667 $1,350.00 Dec 7, 10:52 PM
WL-03029708 Labor Open 8 $76.00 Dec 7, 10:52 PM
WL-03029709 Labor Open 8 $76.00 Dec 7, 10:53 PM
WL-03029710 Labor Open 0.016666666666667 $1,350.00 Dec 7, 10:53 PM
WL-03029711 Labor Open 8 $1,350.00 Dec 7, 10:54 PM
WL-03029712 Expenses Open 1 $52.00 Dec 7, 10:55 PM
WL-03029714 Expenses Open 1 $52.00 Dec 7, 10:55 PM
WL-03029715 Expenses Open 1 $52.00 Dec 7, 10:55 PM
WL-03029713 Expenses Open 1 $52.00 Dec 7, 10:55 PM
WL-03029716 Expenses Open 1 $183.95 Dec 7, 10:55 PM
WL-03029718 Expenses Open 1 $183.95 Dec 7, 10:57 PM
WL-03029717 Expenses Open 1 $183.95 Dec 7, 10:57 PM
WL-03029720 Expenses Open 1 $25.43 Dec 7, 10:58 PM
WL-03029721 Travel Open 270 $189.00 Dec 7, 11:01 PM
WL-03029722 Travel Open 40 $28.00 Dec 7, 11:01 PM
WL-03029723 Travel Open 40 $28.00 Dec 7, 11:02 PM
WL-03029724 Travel Open 270 $189.00 Dec 7, 11:03 PM

Details