Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317489 ↗ ServiceMax

OSWEGO HEALTH • Monthly Annuity • P7

📍 Oswego Hospital Main List — 110 West 6th St, Oswego NY, 13126

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 10, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Dec 1, 2025 Invoiced: Dec 1, 2025
Business Days Used 0 / 7
0 7d budget
Dispatch 0.0d
Billing 3.2d
✓ SLA Met
Dispatch
0.0 days
Billing
3.2 days
Over SLA
Created: Dec 1, 2025 Due: Dec 9, 2025 Completed: Dec 1, 2025 (8 days early)
📅
0.0 days Total Age
⏱️
3.0d in Invoice Pending Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.0 days stuck in "Invoice Pending"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
3.0d / 2.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 DPatton - Request to Delete SM-248054; invoice was generated in error.

12.3.25 hshaw - moved WO to BR, WOD is missing. Inv is blank. chat SBerry

Annuity - AUTOGEN

🔧 Work Performed
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17
⚠️ Problem Description
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17

Timeline

📋
▶
2 Work Order Created Dec 1, 7:46 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⏳ 3.0 business days
💵
Status: Billing Review by Hannah Shaw Dec 3, 9:52 AM
From: Invoice Pending
To: Billing Review
Duration in Previous: 2d 2h
⏱️
▶
2 Labor Added Dec 3, 11:12 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Scott Berry
From: Billing Review
To: Ready to Bill
Duration in Previous: 1h 20m
📨
▶
2 Status: Invoice Pending Dec 3, 11:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 10, 5:34 PM
Invoice Number: SM-247803

Bottlenecks

Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Monthly Annuity
Branch
N/A
Technician
Scott A Berry
Scheduled
Dec 1, 10:00 AM
Created
Dec 1, 7:46 AM
Invoice #
SM-247803

Work Details (1)

Name Type Status Qty Amount Date
WL-03024822 Labor Open 1 $10,553.17 Dec 3, 11:12 AM

Details