Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317507 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 1, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 1, 2026
✓ SLA Met (20 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
1d
▶ Clock Running
Status: Created
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 1, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 2 Created ▶ Running 1 1
Dec 2 → Dec 2 Assigned ▶ Running 0 1
Dispatch 2.0d
Billing 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Billing
0.1 days
Created: Dec 1, 2025 Due: Jan 1, 2026 Completed: Dec 2, 2025 (30 days early)
📅
2.0 days Total Age
⏱️
2.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 2.0 days stuck in "Entered"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 800 PUMP, 220V

Timeline

📋
▶
2 Work Order Created Dec 1, 8:14 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 2, 8:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 3, 10:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
3 Status: Invoice Pending Dec 3, 11:23 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248052
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 1, 8:14 AM
Invoice #
SM-248052

Work Details (1)

Name Type Status Qty Amount Date
WL-03022223 Parts Open 1 $1,222.50 Dec 1, 8:14 AM

Details