Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317567 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Dec 1, 2025 Completed: Dec 2, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 5
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 5
Dec 1 → Dec 2 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.1d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Over SLA
Billing
0.3 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 2, 2025 (6 days early)
📅
1.1 days Total Age
⏱️
1.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 1.1 days stuck in "Assigned"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced both foot siderail limit switches teste bed functions and returned to service
🔍 Technician Findings
foot siderail limit switch errors displayed on footboard and needed to be replaced
⚠️ Problem Description
Requested by Kenneth Lancara: repair request foot left and right siderail limit switch error
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Dec 1, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏱️
▶
2 3x Labor Added Dec 1, 7:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10h 18m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 2:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 13m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 30m
⏳ 3.9 business days
🧾
Invoice Created Dec 5, 8:57 PM
Invoice Number: SM-248015

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 1, 9:12 AM
Invoice #
SM-248015

Work Details (3)

Name Type Status Qty Amount Date
WL-03022952 Labor Open 0.5 $0.00 Dec 1, 7:50 PM
WL-03022953 Labor Open 2 $0.00 Dec 1, 7:50 PM
WL-03022954 Parts Open 2 $0.00 Dec 1, 7:50 PM

Details