Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317576 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips [Web Based] Training — 123 Training Dr, Wilmington OH, 45177

Dec 1, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (16 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Dec 8, 2025)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 8, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 1, 2025 Invoiced: Dec 8, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 8 Scheduled ▶ Running 5 5
Dec 8 → Dec 8 Closed ▶ Running 0 5
Dispatch 0.0d
Coordinators 6.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
0.4 days
Created: Dec 1, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
6.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Web Based Training

Timeline

📋
▶
3 Work Order Created Dec 1, 9:24 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: a0hVU0000006tJZYAY, Danielle Corff
⏱️
Labor Added Dec 1, 4:32 PM
Type: Labor
Status: Open
Qty: 10
⚠️ 5.9 business days
🏁
Status: Closed by Caitlin Mcgee Dec 8, 1:02 PM
From: Scheduled
To: Closed
Duration in Previous: 7d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 18m
💰
▶
2 Status: Invoiced Dec 11, 5:24 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248793

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Dec 1, 9:23 AM
Created
Dec 1, 9:24 AM
Invoice #
SM-248793

Work Details (1)

Name Type Status Qty Amount Date
WL-03022704 Labor Open 10 $360.00 Dec 1, 4:32 PM

Details