Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317604 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 1, 2025 Completed: Dec 1, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 5
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 5
Dec 1 → Dec 1 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.0 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 1, 2025 (7 days early)
📅
0.6 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ASSESED BED, INSTALLED MISSING BOLT , RAN FUNCTIONAL TEST AND RETURNED BED BACK TO SERVICE
🔍 Technician Findings
BOLT THAT HOLDS UP TRAY MISSING THAT CAUSED LIMIT SWITCH TO ACTIVATE, THAT CAUSED BED NOT TO MOVE UP AND DOWN
⚠️ Problem Description
Requested by Yves Dessin: BROKEN TAG ON BED
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 1, 10:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 1, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
⏱️
▶
3 2x Labor Added Dec 1, 3:31 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 3h 32m
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
3 Status: Ready to Bill Dec 2, 12:21 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number: SM-247971

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Dec 1, 10:31 AM
Invoice #
SM-247971

Work Details (2)

Name Type Status Qty Amount Date
WL-03022625 Labor Open 0.5 $0.00 Dec 1, 3:31 PM
WL-03022626 Labor Open 2 $0.00 Dec 1, 3:31 PM

Details