Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317606 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 1, 2025 → Dec 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Dec 1 → Dec 17, 2025
12 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 1, 2025 Completed: Dec 17, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 5
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 5
Dec 1 → Dec 17 Awaiting Parts ⏸ Paused 12 —
Dec 17 → Dec 17 Reschedule ▶ Running 0 0 / 5
Dec 17 → Dec 17 Completed ▶ Running 0 0 / 5
Dec 17 → Dec 17 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 12.2d
Coordinators 0.4d
Field Work 1.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.2 days
Over SLA
Coordinators
0.4 days
Field Work
1.0 days
Billing
0.2 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 17, 2025 (8 days late)
📅
13.0 days Total Age
⏱️
12.2d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
10.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 1, 2025
Visit 2 Dec 16, 2025

AI Analysis

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Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 12.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
12.2d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced side brake linkage tested bed functions and returned bed to service
🔍 Technician Findings
brake linkage inoperable
⚠️ Problem Description
Requested by Yves Dessin: DAMPNER INOP
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 1, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 1, 11:18 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 44m
⏱️
Labor Added Dec 1, 3:52 PM
Type: Labor
Status: Open
Qty: 1
🚨 12.0 business days
🔩
▶
2 2x Parts Added Dec 16, 9:05 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts
To: Reschedule
Duration in Previous: 15d 9h
⏱️
▶
2 2x Labor Added Dec 16, 9:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Reschedule
To: Completed
Duration in Previous: 8m
👷
▶
2 Status: Assigned Dec 17, 8:15 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: Kenneth Lancara
✔️
Status: Completed by Kenneth Lancara Dec 17, 10:52 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 37m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 15m, 0m
🚨 39.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-249368

Bottlenecks

Awaiting Parts
Duration: 12.2 business days (threshold: 3.0 business days)
Exceeded by 9.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00085994
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 1, 10:32 AM
Invoice #
SM-249368

Work Details (5)

Name Type Status Qty Amount Date
WL-03022662 Labor Open 1 $0.00 Dec 1, 3:52 PM
WL-03040046 Parts Open 1 $0.00 Dec 16, 9:05 PM
WL-03040047 Expenses Open 1 $0.00 Dec 16, 9:05 PM
WL-03040057 Labor Open 2 $0.00 Dec 16, 9:11 PM
WL-03040058 Parts Open 1 $0.00 Dec 16, 9:11 PM

Details