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WO-01317608 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Dec 1 → Dec 1, 2025
0 business days (not counted)
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Completed
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Incomplete
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 1, 2025 Invoiced: Dec 1, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 5
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 5
Dec 1 → Dec 1 Assigned ▶ Running 0 0 / 5
Dec 1 → Dec 1 Tech On Site ▶ Running 0 0 / 5
Dec 1 → Dec 1 Awaiting Parts ⏸ Paused 0 —
Dec 1 → Dec 1 Tech On Site ▶ Running 0 0 / 5
Dec 1 → Dec 1 Completed ▶ Running 0 0 / 5
Dec 1 → Dec 1 Incomplete ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 0.1d
Coordinators 0.2d
Field Work 0.3d
Incomplete 0.2d (excluded)
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
0.2 days
Field Work
0.3 days
Incomplete (excluded from total)
0.2 days
Billing
0.3 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 1, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
0.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Completed
0.3d / 1.0d SLA
Incomplete
0.2d
Closed
1.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 KFricke - Part Order canceled

12/1/2025 CRW - bed broken note. Broken Lever, Latch. Replaced with customer supplied part. Completed Repair with customer trunk part. can not close with Parts order.

🔧 Work Performed
Replaced Rail latch lever
🔍 Technician Findings
Damaged rail locking mechanism, Broken note on bed.
⚠️ Problem Description
Requested by Craig Walker: Broken handle
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Dec 1, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 11:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 26m
🔧
Status: Tech On Site by Craig Walker Dec 1, 12:11 PM
From: Assigned
To: Tech On Site
Duration in Previous: 11m
📦
▶
2 Parts Requested Dec 1, 12:33 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 22m
🔧
▶
2 Status: Tech On Site Dec 1, 1:34 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 2.5, 1
✔️
Status: Completed by Craig Walker Dec 1, 1:39 PM
From: Tech On Site
To: Completed
Duration in Previous: 5m
⚠️
Status: Incomplete by Craig Walker Dec 1, 3:49 PM
From: Completed
To: Incomplete
Duration in Previous: 2h 10m
🏁
Status: Closed by Craig Walker Dec 1, 5:19 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 29m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 7m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 7m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 6, 7:05 AM
Invoice Number: SM-248015

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📦
Parts Order 00086010
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 1, 10:32 AM
Invoice #
SM-248015

Work Details (2)

Name Type Status Qty Amount Date
WL-03022516 Labor Open 2.5 $0.00 Dec 1, 1:39 PM
WL-03022517 Parts Open 1 $0.00 Dec 1, 1:39 PM

Details