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← WO Overview

WO-01317697 ↗ ServiceMax

Kirk Eye Center • Repair • P3

📍 River Forest Surgery Center — 7427 Lake St, River Forest IL, 60305

Dec 1, 2025 → Dec 3, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 4, 2025
✓ SLA Met
Active: 3 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Entered
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Entered
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
1d
▶ Clock Running
Status: Tech Off Site
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Completed
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Incomplete
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Dec 1, 2025 Invoiced: Dec 4, 2025
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 3
Dec 1 → Dec 1 Assigned ▶ Running 0 0 / 3
Dec 1 → Dec 1 Entered ▶ Running 0 0 / 3
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 3
Dec 1 → Dec 3 Assigned ▶ Running 2 2 / 3
Dec 3 → Dec 3 Entered ▶ Running 0 2 / 3
Dec 3 → Dec 3 Assigned ▶ Running 0 2 / 3
Dec 3 → Dec 3 Scheduled ▶ Running 0 2 / 3
Dec 3 → Dec 3 Tech On Site ▶ Running 0 2 / 3
Dec 3 → Dec 4 Tech Off Site ▶ Running 1 3 / 3
Dec 4 → Dec 4 Completed ▶ Running 0 3 / 3
Dec 4 → Dec 4 Incomplete ▶ Running 0 3 / 3
Dispatch 0.0d
Coordinators 2.7d
Field Work 0.9d
Incomplete 0.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
0.0 days
Created: Dec 1, 2025 Due: Dec 4, 2025 Completed: Dec 4, 2025 (on time)
📅
3.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Incomplete
0.0d
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Non-Billable Follow Up

12/3/2025 CRamen re-assigning to JKuehl onsite. 


12/3/25 RJB -- Documenting conversation with L2 regarding this WO and the possibility that parts may be swapped between broken units due to circumstances.


🔧 Work Performed
Swapped solenoid from statim #4 into #3 and still getting a number 10 error. Spoke with Ryan and it is determined that the unit needs to calibrated in house.
🔍 Technician Findings
Unit giving a #15 and #10 error.
⚠️ Problem Description
Follow up to WO-01316112: Non-Billable Follow Up Model: Statim 5000 with serial number: 510918L00083 Error Code CF10 https://www.ebiotrack.com/workorder.php?wo=70036

Timeline

📋
▶
4 Work Order Created Dec 1, 1:36 PM
Work Order Created → Technician Assigned → Status: Assigned → Status: Entered
👷
Technician Assigned by Scott Berry
Technician: a0h8Y00000HmSi9QAF, Ryan Byer
👷
Status: Assigned by Scott Berry
From: Entered
To: Assigned
Duration in Previous: 0m
🆕
Status: Entered by Scott Berry
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1m, 0m
👷
▶
2 Technician Assigned Dec 1, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 55m
⏳ 2.9 business days
🆕
▶
4 Status: Entered Dec 3, 1:46 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000GzKACQA3, Jon Kuehl
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-03T18:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Dec 3, 2:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 32m
🚗
Status: Tech Off Site by Jonathan Kuehl Dec 3, 4:40 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 20m
✔️
▶
3 Status: Completed Dec 3, 9:16 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.85, 2.1666666666667, 1.1666666666667, 13, 26
🏁
Status: Closed by Jonathan Kuehl
From: Incomplete
To: Closed
Duration in Previous: 4m
⏳ 4.3 business days
📄
▶
2 Status: Ready to Bill Dec 9, 9:21 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248505

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Jon Kuehl
Scheduled
Dec 3, 1:00 PM
Created
Dec 1, 1:36 PM
Invoice #
SM-248505

Work Details (5)

Name Type Status Qty Amount Date
WL-03025799 Labor Open 0.85 $0.00 Dec 3, 9:20 PM
WL-03025800 Labor Open 2.1666666666667 $0.00 Dec 3, 9:20 PM
WL-03025801 Labor Open 1.1666666666667 $0.00 Dec 3, 9:20 PM
WL-03025802 Travel Open 13 - Dec 3, 9:20 PM
WL-03025803 Travel Open 26 - Dec 3, 9:20 PM

Details