Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317726 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 1, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 1, 2026
✓ SLA Met (18 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 1, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 4 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.5d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Billing
0.3 days
Created: Dec 1, 2025 Due: Jan 1, 2026 Completed: Dec 4, 2025 (28 days early)
📅
3.5 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
3 Work Order Created Dec 1, 2:40 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
🔩
▶
2 Parts Added Dec 4, 2:45 PM
Parts Added → Status: Completed
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 5, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 53m
📨
▶
2 Status: Invoice Pending Dec 5, 1:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248376

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 1, 2:40 PM
Invoice #
SM-248376

Work Details (1)

Name Type Status Qty Amount Date
WL-03026506 Parts Open 1 $489.00 Dec 4, 2:45 PM

Details