Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317737 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 1, 2025 Completed: Dec 1, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 5
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 5
Dec 1 → Dec 1 Assigned ▶ Running 0 0 / 5
Dec 1 → Dec 1 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.2d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.2 days
Billing
0.3 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 1, 2025 (7 days early)
📅
0.3 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Actuated Wheel levers. Check rolling of bed. No issue found
🔍 Technician Findings
Note on bed Wheel stuck.
⚠️ Problem Description
note says wheels stuck Walker, Craig
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Dec 1, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 1, 3:32 PM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Craig Walker Dec 1, 3:41 PM
From: Assigned
To: Tech On Site
Duration in Previous: 8m
✔️
Status: Completed by Craig Walker Dec 1, 5:31 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 49m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 2:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 51m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 11m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 6, 7:05 AM
Invoice Number: SM-248015

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 1, 2:51 PM
Invoice #
SM-248015

Work Details (1)

Name Type Status Qty Amount Date
WL-03022633 Labor Open 0.5 $0.00 Dec 1, 3:37 PM

Details