Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317787 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 1, 2025 → Dec 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 1, 2025 Tech Off Site: Dec 1, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 5
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 5
Dec 1 → Dec 1 Assigned ▶ Running 0 0 / 5
Dec 1 → Dec 1 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.0d
Field Work 2.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
2.2 days
Over SLA
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 4, 2025 (4 days early)
📅
2.6 days Total Age
⏱️
2.2d in Tech Off Site Longest Stage
🔄
8 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 3, 2025

AI Analysis

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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 2.2 days stuck in "Tech Off Site"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
2.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/25 CRW - Replaced Batteries. Submitted PO Request to Skyler.

🔧 Work Performed
Cleared Error log and replaced Batteries
🔍 Technician Findings
Error codes and dead battery
⚠️ Problem Description
Dead Batteries, Error Codes. 0x9221 left caregiver button stuck, 0X1186 - Scale, 0x104E Battery below 12V Walker, Craig
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
4 Work Order Created Dec 1, 4:57 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: a0hF0000004AaTlIAK, Craig Walker
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🔧
▶
3 Status: Tech On Site Dec 1, 5:08 PM
Status: Tech On Site → 3x Labor Added → Status: Tech Off Site
⏱️
3x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 22
🚗
Status: Tech Off Site by Craig Walker
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2m
⏱️
Labor Added Dec 1, 7:47 PM
Type: Labor
Status: Open
Qty: 1.25
⏳ 2.5 business days
⏱️
▶
3 3x Labor Added Dec 3, 9:33 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Craig Walker
From: Tech Off Site
To: Completed
Duration in Previous: 1d 16h
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 3, 12:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 6, 7:05 AM
Invoice Number: SM-248058

Bottlenecks

Tech Off Site
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 1, 4:57 PM
Invoice #
SM-248058

Work Details (7)

Name Type Status Qty Amount Date
WL-03022739 Labor Open 1 $95.00 Dec 1, 5:11 PM
WL-03022740 Travel Open 22 $0.00 Dec 1, 5:11 PM
WL-03022741 Parts Open 2 $0.00 Dec 1, 5:11 PM
WL-03022948 Labor Open 1.25 $0.00 Dec 1, 7:47 PM
WL-03024665 Labor Open 1 $0.00 Dec 3, 9:33 AM
WL-03024666 Labor Open 0.5 $47.50 Dec 3, 9:33 AM
WL-03024667 Travel Open 22 $0.00 Dec 3, 9:33 AM

Details