📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Dec 1, 2025 → Dec 7, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 8, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 8, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Dec 1, 2025Completed: Dec 8, 2025
Business Days Used5 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 1 → Dec 1
Created
▶ Running
0
0 / 5
Dec 1 → Dec 1
Ready for Scheduling
▶ Running
0
0 / 5
Dec 1 → Dec 8
Assigned
▶ Running
5
5 / 5
Dec 8 → Dec 8
Tech On Site
▶ Running
0
5 / 5
Dispatch0.0d
Coordinators4.5d
Field Work0.0d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 1, 2025
Due: Dec 8, 2025
Completed: Dec 8, 2025 (on time)
📅
4.5 daysTotal Age
⏱️
4.3d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
3.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay4.3 days stuck in "Assigned"
⏱️
Total Delay3.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2dec2025 fjackson bed exit alarm on still, disabled it, did not see slow movement, could have not been plugged in and running on battery but not able to verify if that was the issue, plugged in and verified movement ok and all functions working
🔍Technician Findings
reported alarming and slow movement
⚠️Problem Description
work order to troubleshoot, bed reported alarming with very little movement
Jackson, Robert
Timeline
📋
▶
2
Work Order Created Dec 1, 5:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 1, 6:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 36m
⏳4.7 business days
🔧
▶
3
Status: Tech On Site Dec 7, 8:42 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4m, 0m
📄
Status: Ready to Bill by Hannah ShawDec 8, 12:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:15h 35m
📨
▶
2
Status: Invoice Pending Dec 8, 12:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Dec 9, 8:00 AM
Invoice Number:SM-248464
Bottlenecks
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)