Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318122 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Minneola — 1800 N Hancock Rd, Minneola FL, 34715

Dec 2, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (115 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 2, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 16 Scheduled ▶ Running 10 10
Coordinators 10.5d
Billing 50.0d
✗ SLA Missed
Coordinators
10.5 days
Over SLA
Billing
50.0 days
Over SLA
Created: Dec 2, 2025 Due: Jun 30, 2025 Completed: Dec 16, 2025 (168 days late)
📅
10.5 days Total Age
⏱️
36.9d in Billing Review Longest Stage
🔄
5 transitions Status Changes
⚠️
44.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 92 days old
🚨
Primary Delay 36.9 days stuck in "Billing Review"
⏱️
Total Delay 44.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
10.5d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
36.9d / 2.0d SLA
WO Correction Needed
13.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 DPatton - N/A listed as SN for nosecone. OK to proceed?


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 2, 9:25 AM
Work Order: WO-01318122
Type: Upgrade
Priority: PC
👷
▶
3 Technician Assigned Dec 2, 9:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-02T05:00:00.000+0000, 2025-12-02T00:00:00.000+0000, 2025-12-01T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8m
🚨 10.0 business days
⏱️
▶
2 Labor Added Dec 15, 10:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 13h, 0m
⏳ 2.2 business days
💵
Status: Billing Review by Diane Patton Dec 17, 11:29 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 12h
🚨 37.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 10, 6:13 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 55d 6h
🚨 13.7 business days
🏁
Status: Closed by Horace Barnes Mar 2, 5:57 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 19d 23h

Bottlenecks

Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 36.9 business days (threshold: 2.0 business days)
Exceeded by 34.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 1, 8:00 AM
Created
Dec 2, 9:25 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03038766 Labor Open 0.75 $56.48 Dec 15, 10:38 PM

Details