📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Dec 2, 2025 → Dec 4, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 9, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Dec 2, 2025Completed: Dec 4, 2025
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 2 → Dec 2
Created
▶ Running
0
0 / 5
Dec 2 → Dec 2
Ready for Scheduling
▶ Running
0
0 / 5
Dec 2 → Dec 4
Assigned
▶ Running
2
2 / 5
Dec 4 → Dec 4
Tech On Site
▶ Running
0
2 / 5
Dispatch0.0d
Coordinators3.1d
Field Work0.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Dec 2, 2025
Due: Dec 9, 2025
Completed: Dec 4, 2025 (5 days early)
📅
3.0 daysTotal Age
⏱️
3.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
3.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay3.0 days stuck in "Assigned"
⏱️
Total Delay3.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
'25.12.04_MStelter
1) Removed all screws on left rails, applied Blue LoctTite, reassembled, and torqued tight. I had to back off the screw that goes thru the yellow release lever to get it to functrion properly. So if this screw backs out again, we will need to replace the bushing such that we can torque the screw fully.
2) Tightened all screws on right rail. (Did not remove, did not add LocTite.)
🔍Technician Findings
'25.12.04_MStelter: found unit with loose screws in left rail.
⚠️Problem Description
Requested by Mark Stelter: Request REPAIR WO. Left siderail screws are loose and at risk of coming out. Will need to all of these screws, apply thread-locker, and reinstall.
📄Description
Hill-Rom P8000 Stretcher
Timeline
📋
▶
2
Work Order Created Dec 2, 10:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 2, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:39m
⏳3.0 business days
🔧
Status: Tech On Site by Mark StelterDec 4, 2:37 PM
From:Assigned
To:Tech On Site
Duration in Previous:2d 3h
⏱️
▶
2
Labor Added Dec 4, 2:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:21m, 0m
📄
Status: Ready to Bill by Hannah ShawDec 5, 11:19 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 19m
📨
▶
2
Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number:SM-248371
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)