Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318152 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Dec 2, 2025 → Dec 2, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 9, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 2, 2025 Completed: Dec 2, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0 / 5
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0 / 5
Dec 2 → Dec 2 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.1 days
Created: Dec 2, 2025 Due: Dec 9, 2025 Completed: Dec 2, 2025 (7 days early)
📅
0.5 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reseated CPR assembly tested bed functions and returned bed to service
🔍 Technician Findings
CPR locked out bed functions and needed to be reseated
⚠️ Problem Description
repair request note stated head of bed would not raise Lancara, Kenneth
📄 Description
FL28EX GoBed II

Timeline

📋
▶
2 Work Order Created Dec 2, 10:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
⏱️
▶
2 Labor Added Dec 2, 3:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 7m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 3, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 43m
📨
▶
2 Status: Invoice Pending Dec 3, 12:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 5, 8:57 PM
Invoice Number: SM-248061

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 2, 10:58 AM
Invoice #
SM-248061

Work Details (1)

Name Type Status Qty Amount Date
WL-03023767 Labor Open 1 $0.00 Dec 2, 3:16 PM

Details