Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318214 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Elliot Hospital — 1 Elliot Way, Manchester NH, 03103

Dec 2, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed
Active: 3 biz days
🕐 Clock stopped: Invoiced (Dec 7, 2025)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 2, 2025 Invoiced: Dec 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0
Dec 2 → Dec 7 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.8d
Billing 5.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Billing
5.0 days
Over SLA
Created: Dec 2, 2025 Due: Dec 5, 2025 Completed: Dec 7, 2025 (1 days late)
📅
3.8 days Total Age
⏱️
5.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025
Visit 6 Dec 6, 2025

AI Analysis

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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 5.0 days stuck in "Ready to Bill"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
installation
🔍 Technician Findings
installation
⚠️ Problem Description
3rd Party Resource Request Form - 1 Resource(s) PSA project name: Elliot Hospital- ED SURG Central Station Resource Request number: RR-0351719 Site Name: Elliot Hospital Site Address: Elliot Way 1, Manchester, New Hampshire 03103 Service District HPME4-01 Project Scope: Notes: • Configure MX450 (Bundled) Use the Philips support tool to push configuration to MX450 monitors. Set passwords & configure bed labels on the MX450 monitor itself. • All billed against VAS time - (989805710138 6 hours labor time) o Build GCX Arms Assemble mounting hardware per the GCX instructions using standard tools. o M-Series Pivot Arm Kit 12-, 6- DP o Hall Technologies HDMI 2560 Remote Display Sender & Receiver Vendor Credentialing: Not Specified Scheduled Start: 01 Dec 2025 08:00 AM Scheduled End: 05 Dec 2025 Contacts Email: Phone: Project Manager: Jason Hoffman Jason.Hoffman@philips.com (413) 302-4261 Lead TC/FSE: Antonio Gyimah antonio.gyimah@philips.com (508) 450-0878 District Manager: Cory O'Brien cory.obrien@philips.com (203) 833-2606 Site Contact: Bob Tanguay 603-663-2356 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600763344 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
▶
5 Work Order Created Dec 2, 12:15 PM
Work Order Created → Status: Ready for Scheduling → Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-01T00:00:00.000+0000, 2025-12-01T06:00:00.000+0000, 2025-12-01T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
⏱️
4x Labor Added Dec 3, 9:49 AM
Type: Labor, Travel
Status: Open
Qty: 3, 6, 0.25, 97
⏱️
3x Labor Added Dec 3, 10:07 AM
Type: Labor
Status: Open
Qty: 0.5, 7
⏳ 3.0 business days
💵
4x Expenses Added Dec 5, 4:57 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 97
⏱️
10x Labor Added Dec 5, 9:09 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 6, 7.5, 2, 2.25, 1
⏳ 0.4 business days
⏱️
▶
3 Labor Added Dec 6, 10:18 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by April Nuovo
From: Scheduled, Completed
To: Completed, Scheduled
Duration in Previous: 4d 9h, 0m
🏁
Status: Closed by April Nuovo
From: Scheduled
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 8, 10:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 11h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 17h
🚨 43.0 business days
🧾
Invoice Created Feb 13, 2:48 PM
Invoice Number: SM-248956

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Dec 1, 9:00 AM
Created
Dec 2, 12:15 PM
Invoice #
SM-248956

Work Details (22)

Name Type Status Qty Amount Date
WL-03024683 Labor Open 3 $285.00 Dec 3, 9:49 AM
WL-03024684 Labor Open 6 $630.00 Dec 3, 9:49 AM
WL-03024685 Labor Open 0.25 $95.00 Dec 3, 9:49 AM
WL-03024686 Travel Open 97 $0.00 Dec 3, 9:49 AM
WL-03024732 Labor Open 0.5 $95.00 Dec 3, 10:07 AM
WL-03024733 Labor Open 7 $735.00 Dec 3, 10:07 AM
WL-03024734 Labor Open 0.5 $95.00 Dec 3, 10:07 AM
WL-03028539 Expenses Open 1 $0.00 Dec 5, 4:57 PM
WL-03028540 Expenses Open 1 $0.00 Dec 5, 4:57 PM
WL-03028541 Expenses Open 1 $0.00 Dec 5, 4:57 PM
WL-03028542 Travel Open 97 $0.00 Dec 5, 4:57 PM
WL-03028881 Labor Open 0.5 $95.00 Dec 5, 9:09 PM
WL-03028882 Labor Open 6 $630.00 Dec 5, 9:09 PM
WL-03028883 Labor Open 0.5 $95.00 Dec 5, 9:09 PM
WL-03028884 Labor Open 0.5 $95.00 Dec 5, 9:09 PM
WL-03028885 Labor Open 7.5 $840.00 Dec 5, 9:09 PM
WL-03028886 Labor Open 2 $190.00 Dec 5, 9:09 PM
WL-03028887 Labor Open 2.25 $0.00 Dec 5, 9:09 PM
WL-03028888 Expenses Open 1 $123.69 Dec 5, 9:09 PM
WL-03028889 Expenses Open 1 $123.69 Dec 5, 9:09 PM
WL-03028890 Expenses Open 1 $123.69 Dec 5, 9:09 PM
WL-03029497 Labor Open 0.25 $105.00 Dec 6, 10:18 PM

Details