5 business days from creation · Target: Dec 9, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Dec 2, 2025Completed: Dec 3, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 2 → Dec 2
Created
▶ Running
0
0 / 5
Dec 2 → Dec 3
Ready for Scheduling
▶ Running
1
1 / 5
Dec 3 → Dec 3
Assigned
▶ Running
0
1 / 5
Dispatch0.0d
Coordinators2.1d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Billing
0.2 days
Created: Dec 2, 2025
Due: Dec 9, 2025
Completed: Dec 3, 2025 (6 days early)
📅
1.2 daysTotal Age
⏱️
1.4d in ClosedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
1.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 2, 2025
Visit 2Dec 3, 2025
AI Analysis
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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay1.4 days stuck in "Closed"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12.2.2025
Searching for missing support surface
12.2.2025 Support surface located and attached to unit
All connections made and secured
Tested and returned back to unit
🔍Technician Findings
Upon arrival to unit. Support surface was missing and needed to be located.
⚠️Problem Description
Requested by Daniel Clark: 12.2.2025 Unit is missing support surface
Locate of correct support surface needed
EMSAR will locate
📄Description
Linet Eleganza 5 Positionable Bed for Intensive Care
Timeline
📋
▶
2
Work Order Created Dec 2, 5:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏱️
3x Labor Added Dec 2, 9:04 PM
Type:Labor, Travel
Status:Open
Qty:0.33333333333333
⏱️
Labor Added Dec 2, 9:21 PM
Type:Labor
Status:Open
Qty:1.25
👷
▶
2
Technician Assigned Dec 3, 8:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 31m
⏱️
▶
2
2x Labor Added Dec 3, 3:37 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:6h 52m, 0m
📄
Status: Ready to Bill by Hannah ShawDec 4, 10:27 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 49m
📨
Status: Invoice Pending by Hannah ShawDec 4, 12:23 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 55m, 0m
⏳2.0 business days
🧾
Invoice Created Dec 5, 5:52 PM
Invoice Number:SM-248181
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Assigned
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)