5 business days from creation · Target: Dec 9, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Dec 2, 2025Completed: Dec 5, 2025
Business Days Used3 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 2 → Dec 2
Created
▶ Running
0
0 / 5
Dec 2 → Dec 3
Ready for Scheduling
▶ Running
1
1 / 5
Dec 3 → Dec 5
Assigned
▶ Running
2
3 / 5
Dispatch0.0d
Coordinators4.2d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Billing
0.0 days
Created: Dec 2, 2025
Due: Dec 9, 2025
Completed: Dec 5, 2025 (4 days early)
📅
3.2 daysTotal Age
⏱️
3.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
2.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 3, 2025
Visit 2Dec 5, 2025
AI Analysis
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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay3.0 days stuck in "Assigned"
⏱️
Total Delay2.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12.5.2025
-The issue was resolved after identifying that the main power cable had become disconnected from the unit.
-The power cable was re-inserted and secured using the cable anchor to prevent future strain or accidental pull-out. -
-The unit powered on normally, all functions were tested, and the bed was returned to service.
🔍Technician Findings
-Root cause traced to a disconnected power cable.
-Cable anchor was not fully seated, allowing the cord to loosen over time. -After securing the anchor and reconnecting the cable, the unit restored full functionality with no additional electrical faults noted.
⚠️Problem Description
Requested by Daniel Clark: 12.2.2025 Unit has now power to functions
Diag needed to determine root cause
📄Description
Linet Eleganza 5 Positionable Bed for Intensive Care
Timeline
📋
▶
2
Work Order Created Dec 2, 5:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 3, 8:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 31m
⏱️
3x Labor Added Dec 3, 3:55 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.66666666666667, 33
⏳3.0 business days
⏱️
▶
2
Labor Added Dec 5, 5:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:2d 8h, 0m
⏳1.8 business days
📄
Status: Ready to Bill by Hannah ShawDec 8, 12:37 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
📨
▶
2
Status: Invoice Pending Dec 8, 12:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Dec 9, 8:00 AM
Invoice Number:SM-248464
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)