Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318413 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Dec 3, 2025 → Dec 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (8 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 18, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 18 Assigned ▶ Running 11 11
Dispatch 0.0d
Coordinators 12.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Billing
0.1 days
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 19, 2025 (12 days early)
📅
12.3 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 4, 2025
Visit 2 Dec 14, 2025
Visit 3 Dec 15, 2025
Visit 4 Dec 16, 2025
Visit 5 Dec 17, 2025
Visit 6 Dec 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Ken lancara travel
🔧 Work Performed
0.05 ohms 092-181mA
🔍 Technician Findings
0.05 ohms 092-181mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Dec 3, 9:45 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Jennifer Johnson
Technician: a0h8Y00000JjEICQA3, Yves Dessin
⏳ 2.0 business days
⏱️
5x Labor Added Dec 4, 2:10 PM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⚠️ 8.0 business days
⏱️
10x Labor Added Dec 15, 7:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 9, 0.66666666666667, 0.75, 1, 343
⏳ 1.5 business days
⏱️
2x Labor Added Dec 16, 9:13 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Dec 17, 8:34 PM
Type: Labor
Status: Open
Qty: 0.33333333333333, 0.5
⏱️
3x Labor Added Dec 18, 6:47 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
▶
2 2x Labor Added Dec 18, 6:56 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 15d 9h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 19, 12:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 0m
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 1:17 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
💰
Status: Invoiced by Hannah Shaw Dec 19, 1:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
⏳ 2.0 business days
🧾
Invoice Created Dec 22, 9:00 AM
Invoice Number: SM-249631

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Dec 3, 9:45 AM
Invoice #
SM-249631

Work Details (24)

Name Type Status Qty Amount Date
WL-03026455 Labor Open 8 $0.00 Dec 4, 2:10 PM
WL-03026456 Expenses Open 1 $0.00 Dec 4, 2:10 PM
WL-03026457 Expenses Open 1 $0.00 Dec 4, 2:10 PM
WL-03026458 Expenses Open 1 $0.00 Dec 4, 2:10 PM
WL-03026459 Expenses Open 1 $0.00 Dec 4, 2:10 PM
WL-03038557 Labor Open 9 $0.00 Dec 15, 7:40 PM
WL-03038558 Labor Open 0.66666666666667 $0.00 Dec 15, 7:40 PM
WL-03038559 Labor Open 0.75 $0.00 Dec 15, 7:40 PM
WL-03038561 Expenses Open 1 $0.00 Dec 15, 7:40 PM
WL-03038562 Expenses Open 1 $0.00 Dec 15, 7:40 PM
WL-03038563 Expenses Open 1 $0.00 Dec 15, 7:40 PM
WL-03038564 Expenses Open 1 $0.00 Dec 15, 7:40 PM
WL-03038565 Expenses Open 1 $0.00 Dec 15, 7:40 PM
WL-03038567 Travel Open 343 $0.00 Dec 15, 7:40 PM
WL-03038568 Travel Open 343 $0.00 Dec 15, 7:40 PM
WL-03040062 Labor Open 0.5 $0.00 Dec 16, 9:13 PM
WL-03040063 Labor Open 0.5 $0.00 Dec 16, 9:13 PM
WL-03041328 Labor Open 0.33333333333333 $0.00 Dec 17, 8:34 PM
WL-03041329 Labor Open 0.5 $0.00 Dec 17, 8:34 PM
WL-03042520 Labor Open 0.5 $0.00 Dec 18, 6:47 PM
WL-03042521 Labor Open 1 $0.00 Dec 18, 6:47 PM
WL-03042522 Expenses Open 1 $0.00 Dec 18, 6:47 PM
WL-03042555 Labor Open 3 $0.00 Dec 18, 6:56 PM
WL-03042556 Labor Open 6 $0.00 Dec 18, 6:56 PM

Details