Created: Dec 3, 2025
Due: Dec 5, 2025
Completed: Dec 1, 2025 (4 days early)
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0.0 daysTotal Age
⏱️
7.4d in Ready to BillLongest Stage
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5 transitionsStatus Changes
⚠️
7.9d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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3 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 91 days old
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Primary Delay7.4 days stuck in "Ready to Bill"
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Total Delay7.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/4/25 MMcNamara Problem Description Faults The probe model is T1418, the serial # of the probe is 240910. The plug connector of the probe has a broken shell and will not plug into the control unit. WIll NEED REPAIR ON THIS SINCE CANT SELECT BOTH PM AND REPAIR ABOVE
S1022 LX2.3 Control unit BOM Revision 5 231181 1. Rubber foot needs replacing
S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Issue 2 T1418 1. Cable damaged and needs replacement.
Work Performed TR170 LX2.3 Control Unit (231181) Rubber foot replaced
TR181 104 Cluster Probe (T1418) Cable Replaced
Annual Service performed
🔧Work Performed
TR170 LX2.3 Control Unit (231181)
Rubber foot replaced
TR181 104 Cluster Probe (T1418)
Cable Replaced
Annual Service performed
⚠️Problem Description
Faults
The probe model is T1418, the serial # of the probe is 240910. The plug connector of the probe has a broken shell and will not plug into the control unit. WIll NEED REPAIR ON THIS SINCE CANT SELECT BOTH PM AND REPAIR ABOVE
S1022 LX2.3 Control unit BOM Revision 5
231181
1. Rubber foot needs replacing
S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Issue 2
T1418
1. Cable damaged and needs replacement
Timeline
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▶
4
Work Order Created Dec 3, 9:53 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
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Expenses Added
Type:Expenses
Status:Open
Qty:1
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Technician Assigned by MICHAEL MCNAMARA
Technician:Mike McNamara
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Status: Assigned by MICHAEL MCNAMARA
From:Entered
To:Assigned
Duration in Previous:0m
⏳2.0 business days
⏱️
▶
3
2x Labor Added Dec 4, 3:38 PM
2x Labor Added → Status: Completed → Status: Ready to Bill
✔️
Status: Completed by MICHAEL MCNAMARA
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1d 5h, 0m
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Status: Ready to Bill by MICHAEL MCNAMARA
From:Closed
To:Ready to Bill
Duration in Previous:0m
⚠️8.0 business days
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▶
3
Status: Invoice Pending Dec 15, 10:23 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
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Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
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Invoice Created
Invoice Number:SM-249103
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)