Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318421 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Dec 3, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met (1 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 4 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
7.5 days
Over SLA
Created: Dec 3, 2025 Due: Dec 5, 2025 Completed: Dec 1, 2025 (4 days early)
📅
0.0 days Total Age
⏱️
7.5d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 7.5 days stuck in "Ready to Bill"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
7.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/4/25 MMcNamara

Technician Findings    
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Issue 2 (REWORK)
1. Missing UDI Label

S1022 LX2 2.3 Control Unit Issue 1
1. Missing UDI Label

Work Performed    
TR174 69 Cluster Probe (A7395)
UDI Label replaced

TR170 LX2.3 Control Unit (230439)
UDI label replaced
🔧 Work Performed
TR174 69 Cluster Probe (A7395) UDI Label replaced TR170 LX2.3 Control Unit (230439) UDI label replaced
🔍 Technician Findings
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Issue 2 (REWORK) 1. Missing UDI Label S1022 LX2 2.3 Control Unit Issue 1 1. Missing UDI Label
⚠️ Problem Description
Annual Service

Timeline

📋
▶
4 Work Order Created Dec 3, 9:57 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Dec 4, 3:11 PM
2x Labor Added → Status: Completed → Status: Ready to Bill
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⚠️ 8.0 business days
📨
▶
3 Status: Invoice Pending Dec 15, 10:22 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-249102

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Dec 3, 9:57 AM
Invoice #
SM-249102

Work Details (3)

Name Type Status Qty Amount Date
WL-03024705 Expenses Open 1 $0.00 Dec 3, 9:57 AM
WL-03026544 Labor Open 3.5 $367.50 Dec 4, 3:11 PM
WL-03026545 Labor Open 0.5 $59.50 Dec 4, 3:11 PM

Details