Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318423 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 3, 2025 → Dec 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 10, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 3, 2025 Completed: Dec 3, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 5
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 5
Dec 3 → Dec 3 Assigned ▶ Running 0 0 / 5
Dec 3 → Dec 3 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.7 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Dec 10, 2025 Completed: Dec 3, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Touchscreens
🔍 Technician Findings
SR 37189493, Screens on side rails not working. PT RT not working on initial inspection, then PT left not working after change of PT RT.
⚠️ Problem Description
Requested by Craig Walker :SR3719494, Screens on side rails not working. PT Right screen

Timeline

📋
▶
2 Work Order Created Dec 3, 10:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 3, 10:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39m
🔧
▶
2 Status: Tech On Site Dec 3, 10:54 AM
Status: Tech On Site → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Craig Walker Dec 3, 11:00 AM
From: Tech On Site
To: Completed
Duration in Previous: 6m
⏱️
▶
2 Labor Added Dec 3, 4:39 PM
Labor Added → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 5h 39m
📄
▶
2 Status: Ready to Bill Dec 4, 12:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 6, 7:05 AM
Invoice Number: SM-248181

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 3, 10:00 AM
Invoice #
SM-248181

Work Details (2)

Name Type Status Qty Amount Date
WL-03024796 Parts Open 2 $0.00 Dec 3, 10:57 AM
WL-03025352 Labor Open 1.75 $0.00 Dec 3, 4:39 PM

Details