Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318479 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Dec 3, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met (1 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 4 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.8d
Billing 7.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
7.4 days
Over SLA
Created: Dec 3, 2025 Due: Dec 5, 2025 Completed: Dec 2, 2025 (3 days early)
📅
0.0 days Total Age
⏱️
7.4d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 7.4 days stuck in "Ready to Bill"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/4/25 MMcNamara
Problem Description    
Annual Service required

Work Performed    
TR181 104 Cluster Probe (T1222)
Annual service performed. No issues.

TR170 LX2.3 Control Unit (230408)
Annual service performed. No issues.

 
🔧 Work Performed
TR181 104 Cluster Probe (T1222) Annual service performed. No issues. TR170 LX2.3 Control Unit (230408) Annual service performed. No issues.
⚠️ Problem Description
Annual Service required

Timeline

📋
▶
4 Work Order Created Dec 3, 12:31 PM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
▶
3 Labor Added Dec 4, 3:51 PM
Labor Added → Status: Completed → Status: Ready to Bill
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⚠️ 8.0 business days
📨
▶
3 Status: Invoice Pending Dec 15, 10:23 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249104

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Dec 3, 12:31 PM
Invoice #
SM-249104

Work Details (2)

Name Type Status Qty Amount Date
WL-03024912 Expenses Open 1 $0.00 Dec 3, 12:31 PM
WL-03026644 Labor Open 3.25 $341.25 Dec 4, 3:51 PM

Details