📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Dec 3, 2025 → Dec 4, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 10, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Dec 3, 2025Completed: Dec 4, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 3 → Dec 3
Created
▶ Running
0
0 / 5
Dec 3 → Dec 3
Ready for Scheduling
▶ Running
0
0 / 5
Dec 3 → Dec 4
Assigned
▶ Running
1
1 / 5
Dec 4 → Dec 4
Tech On Site
▶ Running
0
1 / 5
Dispatch0.0d
Coordinators1.8d
Field Work0.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Dec 3, 2025
Due: Dec 10, 2025
Completed: Dec 4, 2025 (6 days early)
📅
1.8 daysTotal Age
⏱️
1.8d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
1.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay1.8 days stuck in "Assigned"
⏱️
Total Delay1.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
1dec2025 fjackson cable was disconnected , plugged in and verified working ok, 3 other warranty beds 2 had bent pins in cable and iw as able to straighten out and plug in and verified working ok, 3rd bed had cable disconnected and plugged in and verified working ok, also did some admin support, verified all beds online at nurse station
🔍Technician Findings
4 beds reported offline
⚠️Problem Description
work order to troubleshoot bed reported offline room 409 also 3 warranty beds reported offline rooms 433,412,508
Jackson, Robert
📄Description
Hillrom Compella P7800 Bariatric Bed
Timeline
📋
▶
2
Work Order Created Dec 3, 12:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 3, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:11m
⏳2.0 business days
🔧
▶
3
Status: Tech On Site Dec 4, 6:36 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 4, 22
✔️
Status: Completed by Robert Jackson
From:Tech On Site
To:Completed
Duration in Previous:4m
🏁
Status: Closed by Robert JacksonDec 4, 6:42 PM
From:Completed
To:Closed
Duration in Previous:1m
📄
Status: Ready to Bill by Hannah ShawDec 5, 11:44 AM
From:Closed
To:Ready to Bill
Duration in Previous:17h 2m
📨
▶
2
Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number:SM-248371
Bottlenecks
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)