Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318493 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 3, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 0 biz days
🕐 Clock stopped: Tech Off Site (Dec 3, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 3, 2025 Tech Off Site: Dec 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Scheduled ▶ Running 0 0
Dec 3 → Dec 3 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 2.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
2.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
2.8 days Total Age
⏱️
3.6d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 3, 2025
Visit 2 Dec 6, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 3.6 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech Off Site
2.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/03/2025 RArnold - dispatching to Konsta for SN# 100075691 located at US MED in PA

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Dec 3, 12:59 PM
Work Order Created → Dispatch Scheduled → Status: Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
🔧
Status: Tech On Site by Konstantin Barsky Dec 3, 2:07 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 1h 4m, 0m
⏳ 3.0 business days
⏱️
4x Labor Added Dec 6, 12:50 PM
Type: Labor
Status: Open
Qty: 0.25, 1
✔️
Status: Completed by Konstantin Barsky Dec 6, 12:58 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 22h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 2:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Tech Off Site
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 3, 8:00 AM
Created
Dec 3, 12:59 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03029258 Labor Open 0.25 $0.00 Dec 6, 12:50 PM
WL-03029259 Labor Open 1 $95.00 Dec 6, 12:50 PM
WL-03029260 Labor Open 0.25 $155.00 Dec 6, 12:50 PM
WL-03029261 Labor Open 0.25 $0.00 Dec 6, 12:50 PM
WL-03030232 Labor Open 0.016666666666667 $38.00 Dec 8, 2:30 PM

Details