Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318505 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 3, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Dec 3 Assigned ▶ Running 0 0
Dec 3 → Dec 3 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
0.1 days
Billing
0.2 days
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
0.7 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 1.0 days stuck in "Closed"
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Requested by Kevin Cogdill: Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 3, 1:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 3, 2:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
🔧
Status: Tech On Site by Kevin Cogdill Dec 3, 5:53 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 27m
⏱️
▶
2 Labor Added Dec 3, 6:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
🏁
Status: Closed by Kevin Cogdill Dec 3, 6:55 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 10:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 4m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 23m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 6:06 PM
Invoice Number: SM-248181

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 3, 1:35 PM
Invoice #
SM-248181

Work Details (1)

Name Type Status Qty Amount Date
WL-03025597 Labor Open 1.25 $0.00 Dec 3, 6:49 PM

Details