Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318581 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 3, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Dec 3 Assigned ▶ Running 0 0
Dec 3 → Dec 4 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.2 days
Billing
0.2 days
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
0.4 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 91 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 3, 4:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 4:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🔧
Status: Tech On Site by Kevin Cogdill Dec 3, 5:55 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 34m
⏱️
▶
2 Labor Added Dec 3, 7:10 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1h 19m
🏁
Status: Closed by Kevin Cogdill Dec 3, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 10:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 40m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 26m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 6:06 PM
Invoice Number: SM-248181

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 3, 4:09 PM
Invoice #
SM-248181

Work Details (1)

Name Type Status Qty Amount Date
WL-03025631 Labor Open 1.25 $0.00 Dec 3, 7:10 PM

Details