Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318601 ↗ ServiceMax

OLYMPIC VETERINARY • Repair • P3

📍 4 Paws Veterinary — 222 S Main Street, Angels Camp CA, 95222

Dec 3, 2025 → Dec 5, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 8, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Dec 3, 2025 Completed: Dec 5, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 3
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 3
Dec 3 → Dec 3 Assigned ▶ Running 0 0 / 3
Dec 3 → Dec 5 Scheduled ▶ Running 2 2 / 3
Dec 5 → Dec 5 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 2.3d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Dec 8, 2025 Completed: Dec 6, 2025 (2 days early)
📅
2.3 days Total Age
⏱️
2.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 2.1 days stuck in "Scheduled"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-3 Mburris called site and set appt with Kimber Truelock for 12-5 between 10am and 11:30am

🔧 Work Performed
Replaced the V-Top panels and wired them correctly to the heating control box. Tested the heating function and confirmed the panels are heating as expected, then showed the POC that the table is operating properly. Per Travis Lee, I left the original panels with the customer so Olympic Veterinary can coordinate directly with them to have the panels shipped back.
🔍 Technician Findings
Arrived on site and the POC directed me to the room with the dental table needing the V-Top panel replacement. The table is an Olympic Veterinary V-Top model, SN: 18753.
⚠️ Problem Description
Customer needs assistance with replacing heated V-Top panels on their Dental Table. Please call Travis Lee upon arrival for instructions: 541-501-3689

Timeline

📋
▶
2 Work Order Created Dec 3, 4:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 3, 5:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
🗓️
▶
2 Status: Scheduled Dec 3, 5:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-05T17:00:00.000+0000
⏳ 2.8 business days
🔧
Status: Tech On Site by Angel Rios Dec 5, 3:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 21h
🚗
2x Travel Added Dec 5, 6:26 PM
Type: Travel
Status: Open
Qty: 72
⏱️
▶
2 Labor Added Dec 5, 6:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site
To: Completed
Duration in Previous: 3h 0m
⏱️
▶
3 Labor Added Dec 5, 10:51 PM
Labor Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.25
🏁
Status: Closed by Angel Rios
From: Completed
To: Closed
Duration in Previous: 4h 3m
⏳ 2.1 business days
📄
▶
3 Status: Ready to Bill Dec 9, 3:54 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-248611

Bottlenecks

Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Angel Rios
Scheduled
Dec 5, 12:00 PM
Created
Dec 3, 4:47 PM
Invoice #
SM-248611

Work Details (5)

Name Type Status Qty Amount Date
WL-03028745 Travel Open 72 $195.00 Dec 5, 6:26 PM
WL-03028746 Travel Open 72 $0.00 Dec 5, 6:26 PM
WL-03028762 Labor Open 2 $0.00 Dec 5, 6:51 PM
WL-03029002 Labor Open 3.5 $332.50 Dec 5, 10:51 PM
WL-03029003 Labor Open 2.25 $0.00 Dec 5, 10:52 PM

Details