Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318642 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • PC

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Dec 3, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 15, 2025
✓ SLA Met (7 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 4 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.1d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 3, 2025 Due: Dec 15, 2025 Completed: Dec 4, 2025 (11 days early)
📅
1.1 days Total Age
⏱️
2.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 2.3 days stuck in "Ready to Bill"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Monthly Annuity Invoice: GE Healthcare Bed Services Annuity Invoice December 2025 for Full Service w/Parts (FSWP)
🔍 Technician Findings
Monthly Annuity Invoice: GE Healthcare Bed Services Annuity Invoice December 2025 for Full Service w/Parts (FSWP)
⚠️ Problem Description
Monthly Annuity Invoice: GE Healthcare Bed Services Annuity Invoice December 2025 for Full Service w/Parts (FSWP)

Timeline

📋
▶
2 Work Order Created Dec 3, 6:06 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Dec 3, 6:12 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jennifer Johnson Dec 4, 4:41 PM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 22h 34m, 0m
⏳ 2.9 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 8, 9:31 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 16h
💰
▶
2 Status: Invoiced Dec 8, 9:42 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248449

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Dec 3, 6:06 PM
Invoice #
SM-248449

Work Details (1)

Name Type Status Qty Amount Date
WL-03025514 Labor Open 1 $93,901.03 Dec 3, 6:12 PM

Details