Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318707 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Dec 4, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 4, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Assigned ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.2 days
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
0.2 days Total Age
⏱️
3.9d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 3.9 days stuck in "Closed"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/04/2025 liser- Implemented nosecone upgrade.
🔍 Technician Findings
12/04/2025 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Dec 4, 10:04 AM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Mandy Newman
Technician: Luis Iser
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-04T13:00:00.000+0000
⏱️
2x Labor Added Dec 4, 10:20 AM
Type: Labor
Status: Open
Qty: 1, 0.75
✔️
▶
2 Status: Completed Dec 4, 10:31 AM
Status: Completed → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Luis Iser Dec 4, 11:52 AM
From: Completed
To: Closed
Duration in Previous: 1h 21m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Dec 9, 2:33 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248592

Bottlenecks

Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 4, 8:00 AM
Created
Dec 4, 10:04 AM
Invoice #
SM-248592

Work Details (4)

Name Type Status Qty Amount Date
WL-03026085 Labor Open 1 $0.00 Dec 4, 10:20 AM
WL-03026086 Labor Open 0.75 $0.00 Dec 4, 10:20 AM
WL-03026091 Expenses Open 1 $0.00 Dec 4, 10:33 AM
WL-03026092 Expenses Open 1 $0.00 Dec 4, 10:33 AM

Details