Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318713 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Dec 4, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 4, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Assigned ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
0.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/04/2025 liser- Implemented nosecone upgrade.
🔍 Technician Findings
12/04/2025 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Dec 4, 10:19 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Luis Iser
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-04T13:00:00.000+0000
⏱️
Labor Added Dec 4, 10:37 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Dec 4, 10:43 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 11:44 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.0 business days
🧾
Invoice Created Dec 6, 2:54 PM
Invoice Number: SM-248351

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 4, 8:00 AM
Created
Dec 4, 10:19 AM
Invoice #
SM-248351

Work Details (1)

Name Type Status Qty Amount Date
WL-03026100 Labor Open 0.75 $0.00 Dec 4, 10:37 AM

Details