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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318722 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Dec 4, 2025 → Dec 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 11, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech Off Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 4, 2025 Tech Off Site: Dec 4, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 5
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0 / 5
Dec 4 → Dec 4 Assigned ▶ Running 0 0 / 5
Dec 4 → Dec 4 Tech On Site ▶ Running 0 0 / 5
Dec 4 → Dec 4 Tech Off Site ▶ Running 0 0 / 5
Dec 4 → Dec 4 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 1.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
1.9 days
Billing
0.0 days
Created: Dec 4, 2025 Due: Dec 11, 2025 Completed: Dec 5, 2025 (6 days early)
📅
2.0 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
1.6d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/4 CRW - Sent quote request to Skyler - Waiting on approval
🔧 Work Performed
Replaced damaged corner cover and Missing grey locking mechanism
🔍 Technician Findings
Damaged Corner cover and Missing grey locking mechanism
⚠️ Problem Description
Requested by Craig Walker: RT Foot bumper broken
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Dec 4, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
🔧
Status: Tech On Site by Craig Walker Dec 4, 11:24 AM
From: Assigned
To: Tech On Site
Duration in Previous: 30m
⏱️
▶
2 3x Labor Added Dec 4, 12:17 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Craig Walker
From: Tech On Site
To: Tech Off Site
Duration in Previous: 52m
🔩
Parts Added Dec 4, 12:25 PM
Type: Parts
Status: Open
Qty: 1
🔧
Status: Tech On Site by Craig Walker Dec 4, 1:06 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 48m
🚗
Status: Tech Off Site by Craig Walker Dec 4, 3:12 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 6m
✔️
Status: Completed by Craig Walker Dec 5, 1:13 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 22h 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 8, 10:47 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 10, 8:00 AM
Invoice Number: SM-248456

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 4, 10:44 AM
Invoice #
SM-248456

Work Details (4)

Name Type Status Qty Amount Date
WL-03026259 Labor Open 2 $190.00 Dec 4, 12:17 PM
WL-03026260 Parts Open 1 $23.76 Dec 4, 12:17 PM
WL-03026261 Parts Open 1 $5.78 Dec 4, 12:17 PM
WL-03026269 Parts Open 1 $0.00 Dec 4, 12:25 PM

Details