Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318723 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Dec 4, 2025 → Dec 4, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 11, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 4, 2025 Completed: Dec 4, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 5
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0 / 5
Dec 4 → Dec 4 Assigned ▶ Running 0 0 / 5
Dec 4 → Dec 4 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.3 days
Created: Dec 4, 2025 Due: Dec 11, 2025 Completed: Dec 4, 2025 (7 days early)
📅
0.1 days Total Age
⏱️
1.9d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 1.9 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed plug head, Trimmed wires, reinstalled Plug head.
🔍 Technician Findings
Wires pulled loose from plug head
⚠️ Problem Description
Requested by Craig Walker: Plug wires exposed.
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Dec 4, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🔧
▶
3 Status: Tech On Site Dec 4, 11:19 AM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.25, 11
✔️
Status: Completed by Craig Walker
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 10:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 10m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number: SM-248371

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 4, 10:44 AM
Invoice #
SM-248371

Work Details (3)

Name Type Status Qty Amount Date
WL-03026172 Labor Open 0.75 $0.00 Dec 4, 11:23 AM
WL-03026173 Labor Open 1.25 $0.00 Dec 4, 11:23 AM
WL-03026174 Travel Open 11 $0.00 Dec 4, 11:23 AM

Details