Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318735 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Dec 4, 2025 → Dec 4, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 11, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 4, 2025 Tech Off Site: Dec 4, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 5
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0 / 5
Dec 4 → Dec 4 Assigned ▶ Running 0 0 / 5
Dec 4 → Dec 4 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.4d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.4 days
Billing
0.1 days
Created: Dec 4, 2025 Due: Dec 11, 2025 Completed: Dec 4, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Foot HILO Motor
🔍 Technician Findings
SR 37208554, Bed not working. Foot HILO Motor fail.
⚠️ Problem Description
Bed not working Foot end not raising. Bad Foot Motor. Walker, Craig
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Dec 4, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 11:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🔧
Status: Tech On Site by Craig Walker Dec 4, 3:11 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 11m
🔩
▶
2 Parts Added Dec 4, 3:19 PM
Parts Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
🚗
Status: Tech Off Site by Craig Walker Dec 4, 4:38 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 26m
✔️
Status: Completed by Craig Walker Dec 4, 6:06 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1h 28m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 44m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number: SM-248371

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 4, 11:48 AM
Invoice #
SM-248371

Work Details (2)

Name Type Status Qty Amount Date
WL-03026559 Parts Open 1 $0.00 Dec 4, 3:19 PM
WL-03026574 Labor Open 3 $0.00 Dec 4, 3:23 PM

Details