📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Dec 4, 2025 → Dec 31, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 11, 2025
✗ SLA Missed (13 biz days late)
Active: 18 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
18d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 31, 2025
18 business days (counted)
Running total: 18 of 5 biz days used
Created: Dec 4, 2025Completed: Dec 31, 2025
Business Days Used18 / 5
05d budget+13d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 4 → Dec 4
Created
▶ Running
0
0 / 5
Dec 4 → Dec 4
Ready for Scheduling
▶ Running
0
0 / 5
Dec 4 → Dec 31
Assigned
▶ Running
18
18 / 5
Dispatch0.0d
Coordinators18.6d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.6 days
Over SLA
Billing
0.0 days
Created: Dec 4, 2025
Due: Dec 11, 2025
Completed: Dec 31, 2025 (19 days late)
📅
18.6 daysTotal Age
⏱️
18.6d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
18.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 4, 2025
Visit 2Dec 18, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay18.6 days stuck in "Assigned"
⏱️
Total Delay18.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
18.6d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.31.25 PO received
🔧Work Performed
'25.12.18_MStelter:
1) decided to modify/repair shrould instead of replace. If at a later date, replacement is warranted, here are the p/n's needed: Shrould 161078
H/F Hill-Rom Sticker 14402202
700 lb sticker 146695
Intellilift 161263
no O2 sticker 153957
6 rivets 161244 (each)
PowerCord Rings 161260
'25.12.04_MStelter:
Move stretcher to my shop
🔍Technician Findings
'25.12.04_MStelter:
Found asset with damage.
⚠️Problem Description
Requested by Mark Stelter: Request Repair WO for damage. Lower shroud is over the top of the brake pedal on the left side making the pedal inaccessable.
📄Description
Hill-Rom P8000 Stretcher
Dec 31, 2025 10:19am
@Mark Stelter PO is received and attached, please proceed WO to close.
PDF
PO_8_4010570510HTM_0_US
Dec 31, 2025
EXCEL_X
2025.12.18 S311AQ1133 Cracked_Shroud PO Request
Dec 31, 2025
Timeline
📋
▶
2
Work Order Created Dec 4, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 4, 2:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:a0hVU000000vCcLYAU, Mark Stelter
⏱️
Labor Added Dec 5, 10:32 AM
Type:Labor
Status:Open
Qty:0.5
🚨10.0 business days
⏱️
Labor Added Dec 18, 4:47 PM
Type:Labor
Status:Open
Qty:1.5
⚠️8.9 business days
✔️
Status: Completed by Mark StelterDec 31, 1:26 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:26d 23h, 0m
📄
▶
2
Status: Ready to Bill Dec 31, 2:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 1, 8:00 AM
Invoice Number:SM-250250
Bottlenecks
Assigned
Duration: 18.6 business days (threshold: 4.0 business hours)