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← WO Overview

WO-01318814 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Pall Corporation — 3643 State Route 281, Cortland NY, 13045

Dec 4, 2025 → Jan 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (11 biz days late)
Active: 29 biz days
🕐 Clock stopped: Invoiced (Jan 19, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Dec 4 → Jan 13, 2026
26 business days (counted)
Running total: 26 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 19, 2026
3 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 4, 2025 Invoiced: Jan 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Jan 13 Assigned ▶ Running 26 26
Jan 13 → Jan 19 Tech On Site ▶ Running 3 29
Dispatch 0.0d
Coordinators 26.5d
Field Work 7.5d
Billing 7.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.5 days
Over SLA
Field Work
7.5 days
Over SLA
Billing
7.3 days
Over SLA
Created: Dec 4, 2025 Due: Jan 4, 2026 Completed: Jan 19, 2026 (14 days late)
📅
29.5 days Total Age
⏱️
26.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 13, 2026
Visit 2 Jan 14, 2026

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 26.5 days stuck in "Assigned"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
26.5d / 0.5d SLA
Tech On Site
5.5d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Billing Review
2.9d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/13/2026 Cleaned valve block, replaced pads on valves, rebuilt spec-tube, reassembled and started. Calibrated and leak checked. Ran overnight. -9 range 1/14/2026 Scroll making noise, replaced module and restarted. 1/19/2026 Perform fine test procedure, record parameter, MDL/Helium Stability N/A Unit leak check ok shut off unit, pack it up, ship unit back to customer Unit stable at -10 range
🔍 Technician Findings
Bad scroll Pump module.
⚠️ Problem Description
Note 29.10.2025 08:16:18 WF-BATCH Agent: PIERCEB Timestamp: 2025-10-29 07:15:45 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Salesperson - Jim Primm; james.primm@agilent.com; Mobile: 516-375-4864 Pump not working
📄 Description
Helium LD MD30
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
▶
3 Work Order Created Dec 4, 3:17 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000002XLPBIA4, Minh Huynh
🚨 27.0 business days
🔧
▶
2 Status: Tech On Site Jan 13, 2:54 PM
Status: Tech On Site → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Parts
Status: Open
Qty: 8, 1
🔩
▶
2 2x Parts Added Jan 14, 10:14 AM
2x Parts Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
✔️
Status: Completed by Minh Huynh Jan 21, 9:34 AM
From: Tech On Site
To: Completed
Duration in Previous: 7d 18h
👷
▶
2 Technician Assigned Jan 22, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Completed
To: Assigned
Duration in Previous: 23h 39m
🏁
Status: Closed by Minh Huynh Jan 22, 9:22 AM
From: Assigned
To: Closed
Duration in Previous: 9m
💵
Status: Billing Review by Hannah Shaw Jan 22, 12:00 PM
From: Closed
To: Billing Review
Duration in Previous: 2h 37m
⏳ 3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 26, 8:02 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 20h
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 3:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 7h
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jan 29, 5:38 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252373

Bottlenecks

Assigned
Duration: 26.5 business days (threshold: 4.0 business hours)
Exceeded by 26.0 business days
Tech On Site
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Dec 4, 3:17 PM
Invoice #
SM-252373

Work Details (9)

Name Type Status Qty Amount Date
WL-03063350 Labor Open 8 $960.00 Jan 13, 2:59 PM
WL-03063351 Parts Open 1 $0.00 Jan 13, 2:59 PM
WL-03063352 Parts Open 1 $0.00 Jan 13, 2:59 PM
WL-03063353 Parts Open 1 $0.00 Jan 13, 2:59 PM
WL-03063354 Parts Open 1 $0.00 Jan 13, 2:59 PM
WL-03063355 Parts Open 1 $0.00 Jan 13, 2:59 PM
WL-03064447 Parts Open 1 $0.00 Jan 14, 10:14 AM
WL-03064448 Parts Open 1 $0.00 Jan 14, 10:14 AM
WL-03064455 Labor Open 1 $0.00 Jan 14, 10:16 AM

Details