Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (4 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 24, 2025
14 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 4, 2025Completed: Dec 24, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 4 → Dec 4
Created
▶ Running
0
0
Dec 4 → Dec 24
Assigned
▶ Running
14
14
Dispatch0.0d
Holding3.0d (excluded)
Coordinators14.4d
Field Work0.0d
Billing6.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
3.0 days
Coordinators
14.4 days
Over SLA
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Dec 4, 2025
Due: Jan 4, 2026
Completed: Dec 22, 2025 (13 days early)
📅
12.5 daysTotal Age
⏱️
14.4d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
15.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay14.4 days stuck in "Assigned"
⏱️
Total Delay15.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
On Hold
3.0d
Billing Review
2.8d / 2.0d SLA
Invoice Pending
1.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/28/25 MMcNamara No parts enteded in Agilent CRM. Placed on hold.
🔧Work Performed
Perform Bench PM: Evaluated, unit has a gain too high.
12/22/2025 Started tear down system, cleaned valve block, replaced all O-ring, plunger seal internal leak valve, internal calibrated leak. Cleaned inside spec-tube body, ion chamber, ion support pole, replace new filaments (2set) metal gasket, retorque spec-tube header. Start up, perform fine test procedure, record parameter. HLD/Helium Stability chart N/A Unit leak
ok shut off unit, pack it up, ship it back to customer.
🔍Technician Findings
Gain Too High
⚠️Problem Description
Note
23.10.2025 10:17:46 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-10-23 10:17:39
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
bench pm call; not seeing external leak
📄Description
Bench, LD, 120VAC, DS-302 Remo
📞Call Description
VPD Bench PM Trade
Dec 24, 2025 1:30pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed and moved to RTB.
Timeline
📋
▶
3
Work Order Created Dec 4, 3:22 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
🚨14.8 business days
🔩
▶
2
4x Parts Added Dec 24, 6:26 AM
4x Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:5
✔️
▶
2
Status: Completed Dec 24, 6:38 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Hannah ShawDec 24, 1:29 PM
From:Closed
To:Ready to Bill
Duration in Previous:6h 49m
⏳2.0 business days
⏸️
Status: On Hold by MICHAEL MCNAMARADec 28, 9:28 AM
From:Ready to Bill
To:On Hold
Duration in Previous:3d 19h
⏳3.0 business days
💵
Status: Billing Review by MICHAEL MCNAMARADec 31, 12:23 PM
From:On Hold
To:Billing Review
Duration in Previous:3d 2h
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 5, 3:12 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
🧾
▶
2
Invoice Created Jan 6, 11:31 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:20h 17m
Bottlenecks
Assigned
Duration: 14.4 business days (threshold: 4.0 business hours)
Exceeded by 13.9 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)