Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318851 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 4, 2025 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 4, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Dec 5 Assigned ▶ Running 1 1
Dec 5 → Dec 5 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.3d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
1.3 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.04_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.04_MStelter: Asset is due for PM.
⚠️ Problem Description
Request PM WO
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 4, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 4:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🔧
▶
2 Status: Tech On Site Dec 5, 10:08 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Mark Stelter Dec 5, 10:13 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Dec 8, 12:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Dec 9, 9:00 AM
Invoice Number: SM-248464

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 4:43 PM
Invoice #
SM-248464

Work Details (1)

Name Type Status Qty Amount Date
WL-03027739 Labor Open 0.5 $0.00 Dec 5, 10:12 AM

Details