📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122
Dec 4, 2025 → Feb 28, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Dec 8 → Feb 28, 2026
55 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 4, 2025Completed: Feb 28, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 4 → Dec 4
Created
▶ Running
0
0
Dec 4 → Dec 4
Scheduled
▶ Running
0
0
Dec 4 → Dec 8
Ready for Scheduling
▶ Running
2
2
Dec 8 → Feb 28
Scheduled
▶ Running
55
57
Dispatch0.0d
Coordinators57.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.4 days
Over SLA
Created: Dec 4, 2025
Due: Dec 31, 2026
Completed: Feb 28, 2026 (306 days early)
📅
57.2 daysTotal Age
⏱️
55.3d in ScheduledLongest Stage
🔄
3 transitionsStatus Changes
⚠️
54.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
39 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Feb 23, 2026
Visit 2Feb 24, 2026
Visit 3Feb 25, 2026
Visit 4Feb 26, 2026
Visit 5Feb 27, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Closed • 90 days old
🚨
Primary Delay55.3 days stuck in "Scheduled"
⏱️
Total Delay54.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
55.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/4/2025 NNL \ 1726 ES avail; LM w/Jonathan re cnfm; 12/8/2025 1216 CM 2nd msg w/Jonathan; 1302 Jonathan cnfm; 1338 ack cnfm; LM w/ES; 1648 ES ack cnfm
📅
Vendormate
Feb 24, 2026 4:00pm – 12:00am
Work Order: WO-01318862
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NLiPYAW
📅
Vendormate
Feb 25, 2026 4:00pm – 12:00am
Work Order: WO-01318862
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NLiPYAW
📅
Vendormate
Feb 26, 2026 4:00pm – 12:00am
Work Order: WO-01318862
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NLiPYAW
📅
Vendormate
Feb 27, 2026 8:00am – 4:00pm
Work Order: WO-01318862
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NLiPYAW