Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319281 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 50 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 19 Created ▶ Running 50 50
Feb 19 → Feb 19 Assigned ▶ Running 0 50
Feb 19 → Feb 19 Tech On Site ▶ Running 0 50
Dispatch 51.0d
Coordinators 0.1d
Field Work 0.0d
Billing 2.6d
✓ SLA Met
Dispatch
51.0 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
2.6 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
51.0 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
55.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319281
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Status: Assigned Feb 19, 2:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Angela Roosa
Technician: a0h8Y00000JjDuKQAV, Robert Lewis
🔧
Status: Tech On Site by Robert Lewis Feb 19, 2:55 PM
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 39m, 0m
⏱️
▶
2 Labor Added Feb 19, 3:03 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 11m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 2:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 4h
🧾
▶
2 Invoice Created Feb 27, 6:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03112265 Labor Open 0.75 $56.48 Feb 19, 3:03 PM

Details