Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319333 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (159 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
51d
▶ Clock Running
Status: Created
Dec 5 → Feb 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 20 Created ▶ Running 51 51
Feb 20 → Feb 21 Assigned ▶ Running 0 51
Dispatch 52.0d
Coordinators 0.6d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
52.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 23, 2026 (237 days late)
📅
52.6 days Total Age
⏱️
52.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 52.0 days stuck in "Entered"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
52.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Unable to locate SN photo

2/26/26 DPatton - Please attach SN photos if you have them. Thank you! 

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319333
Type: Upgrade
Priority: PC
🚨 52.0 business days
👷
▶
2 Technician Assigned Feb 20, 2:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 77d 13h
⏳ 1.0 business days
⏱️
Labor Added Feb 21, 4:02 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 21, 4:30 PM
From: Assigned
To: Completed
Duration in Previous: 1d 2h
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 11:34 PM
From: Completed
To: Closed
Duration in Previous: 1d 7h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 4:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 17h
🏁
Status: Closed by Derick Velazquez Feb 26, 4:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10m

Bottlenecks

Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03115286 Labor Open 0.75 $56.48 Feb 21, 4:02 PM

Details