Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319397 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (166 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
58d
▶ Clock Running
Status: Created
Dec 5 → Mar 3, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 3 Created ▶ Running 58 58
Mar 3 → Mar 3 Assigned ▶ Running 0 58
Mar 3 → Mar 3 Tech On Site ▶ Running 0 58
Dispatch 59.0d
Coordinators 0.7d
Field Work 0.0d
✗ SLA Missed
Dispatch
59.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Field Work
0.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Mar 3, 2026 (245 days late)
📅
59.0 days Total Age
⏱️
59.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 59.0 days stuck in "Entered"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
03/03/03 Replaced and configured nosecone
🔍 Technician Findings
03/03/2026 Nosecone upgrade needed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319397
Type: Upgrade
Priority: PC
🚨 59.0 business days
👷
▶
2 Technician Assigned Mar 3, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 88d 11h
🔧
Status: Tech On Site by Ryan Lewis Mar 3, 5:32 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5h 14m
⏱️
Labor Added Mar 3, 5:38 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Ryan Lewis Mar 3, 5:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Ryan Lewis Mar 3, 5:54 PM
From: Completed
To: Closed
Duration in Previous: 8m

Bottlenecks

Entered
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Assigned
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03128598 Labor Open 0.75 $116.25 Mar 3, 5:38 PM

Details