Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319403 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (163 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Feb 26 Assigned ▶ Running 2 55
Dispatch 54.0d
Coordinators 1.8d
Field Work 0.0d
Billing 1.0d
✗ SLA Missed
Dispatch
54.0 days
Over SLA
Coordinators
1.8 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 26, 2026 (240 days late)
📅
55.2 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
55.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/24/2026 LIser- Replaced and reconfigured nosecone.
🔍 Technician Findings
02/24/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319403
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Status: Assigned Feb 24, 1:58 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Luis Iser
⏱️
Labor Added Feb 24, 11:46 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Feb 25, 8:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Yecenia Campos Feb 26, 8:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 52m
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 44m
🧾
▶
2 Invoice Created Feb 27, 6:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03118968 Labor Open 0.5 $56.48 Feb 24, 11:46 PM

Details