Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319409 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (159 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 22, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 19 Created ▶ Running 50 50
Feb 19 → Feb 22 Assigned ▶ Running 1 51
Dispatch 51.0d
Coordinators 1.8d
Field Work 0.3d
Billing 0.1d
✗ SLA Missed
Dispatch
51.0 days
Over SLA
Coordinators
1.8 days
Over SLA
Field Work
0.3 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 23, 2026 (237 days late)
📅
52.3 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
54.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 54.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Completed
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319409
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 19, 12:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 11h
⏳ 2.0 business days
⏱️
3x Labor Added Feb 22, 6:41 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 32
✔️
Status: Completed by Derick Velazquez Feb 22, 6:58 PM
From: Assigned
To: Completed
Duration in Previous: 3d 6h
🏁
Status: Closed by Derick Velazquez Feb 22, 9:16 PM
From: Completed
To: Closed
Duration in Previous: 2h 17m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:33 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 37m

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03115631 Labor Open 1 $0.00 Feb 22, 6:41 PM
WL-03115632 Labor Open 0.75 $56.48 Feb 22, 6:41 PM
WL-03115633 Travel Open 32 $0.00 Feb 22, 6:41 PM

Details