Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319447 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (164 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Dispatch 54.0d
Coordinators 4.0d
✗ SLA Missed
Dispatch
54.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Mar 1, 2026 (243 days late)
📅
57.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
3 transitions Status Changes
⚠️
57.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 57.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319447
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 10:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 9h
⏳ 4.0 business days
⏱️
Labor Added Mar 1, 12:12 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Mar 1, 12:18 AM
From: Assigned
To: Completed
Duration in Previous: 4d 13h
🏁
Status: Closed by Derick Velazquez Mar 1, 2:20 AM
From: Completed
To: Closed
Duration in Previous: 2h 2m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03124808 Labor Open 0.75 $56.48 Mar 1, 12:12 AM

Details